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Contact Us

General Information: sales@clcsinc.com

Customer Support: support@clcsinc.com

Telephone:
 518-835-4103

  ∞

At Canada Lake Computer Services technical support is what we do best.

We remember what it was like to not understand the terms and language so we make every effort to help even the novice user in a way that they can understand.

We have several ways to provide support

Telephone -- When you call a real person answers the phone and will let you know when you can expect to hear from the tech staff. Many times there will be a technician in the field and he will stop to see you the same day.

Dialup -- Some problems can be solved by dialing into your computer from a remote location. 

On Site -- We schedule calls based on level of problem. We may try to correct several small problems in one trip. 

Emergency -- Your system is not working at all. The closest technician will be sent to your site right away.

If you think you have problems, here are some conversations that actually happened between help desk people and their customers. 

Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."

Tech Support: "Just call us back if there's a problem. We're open 24  hours."
Customer: "Is that Eastern time?"

Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."



Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"

Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

Send mail to support@clcsinc.com with questions or comments about this web site.
Copyright © 2001/2002 Canada Lake Computer Services Inc
Last modified: December 12, 2010        
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